Managing Patient Conversation Southampton 4th July
Date and time
Location
Holiday Inn
Herbert Walker Ave Southampton SO15 1HJ United KingdomDescription
Aim
To recognise the attitudes and behaviours that enable patients to feel heard and that they & their relatives/carers have been treated with compassion, dignity and respect.
Learning Outcomes
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Discuss patient experiences
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Why communication matters
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Recognise barriers to communication
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Identify key communication skills for:
- Listening & responding to patients concerns, needs & preferences
- Handling patients’ emotions sensitively & responding to difficult emotions
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Tailoring information based on individual needs
Intended Audience
All professional groups within health and social care
Method of delivery
Presentation of evidence, interactive discussion & DVD material related to specific workplace difficulties identified by the delegates
Contact Us
Email petctacademy@christie.nhs.uk, call 0161 918 2445